Update on Hot Lunch Program Refunds:
Refunds are now being applied for the school council run hot lunch program.
We have tested out the process and noted the following:
1) The refund will be applied to the PayPal account where you made the hot lunch payment. If you do not have a PayPal account (you chose to pay as a "guest") you will get an email indicating that you will receive a refund. If you create a PayPal account, you can monitor the progress of the refund.
2) The refund may take up to ten days to be processed (credited) to PayPal. You can view the refund amount, but it will remain in "pending" state until the funds are released by PayPal. Once the funds are cleared, the refund should be applied to the credit card you used for the purchase. It may take an additional few days to be processed to your credit card. Please be patient.
3) If your credit card has changed or they are unable to credit your original credit card, the funds should be credited to your PayPal account. If you don't already have a PayPal account, you should create one using the email you used for the hot lunch transaction. At this point, you can choose to:
a) leave the funds in your PayPal account and use them to make purchases as a PayPal credit.
b) link your bank account to your PayPal and transfer the funds to your bank account. Again, there is a PayPal delay (a few days) to release the funds from PayPal to your bank account.
4) You can check your hot lunch account to verify the correct amount has been credited under the "Orders" tab. Select "Account Transactions".
Any issues with refunds, please contact us via the hot lunch email account st_philip_lunches@bell.net or directly to danakean@gmail.com.
Thank you for your patience!
Sincerely,
Dana Kean and Suzanne Easton
